Our refund position
Wundermator is sold per-estimate. Each successful estimate is a complete, delivered piece of work. As a general rule, we do not offer refunds for completed estimates — you’ve received the output you paid for.
Automatic refunds for failed estimates
If an estimate fails to complete due to a technical issue on our side (e.g. an error mid-pipeline, service downtime, or a model failure), the credit is automatically returned to your account within seconds. You can use it for another estimate immediately. No action is needed on your part.
Manual refund requests
If you believe an estimate has serious quality issues — for example, missing major scope items, completely off-base pricing, or unusable output — email kyle@zanettobuilders.com.au within 7 days of the estimate. We’ll review and may issue a partial or full refund at our discretion.
Reasonable judgement applies — disagreement with the AI’s interpretation of your plans (e.g. preferred materials, pricing assumptions) is not a basis for refund. A verifiable system failure or substantively incorrect output is.
Refund processing
Approved refunds are returned to your original payment method via Stripe. Allow 5–10 business days for the refund to appear, depending on your bank.
Australian Consumer Law
Nothing in this policy limits your rights under Australian Consumer Law, including the consumer guarantees that services be provided with due care and skill, fit for purpose, and within a reasonable time.
Contact
Refund requests: kyle@zanettobuilders.com.au